Project Manager & Creator Operations Lead
With 9+ years driving growth across live-streaming, e-commerce, and digital platforms, I transform data insights into products that scale. A product leader specializing in creator ecosystems, monetization strategies, and AI-driven personalization.
I believe sustainable growth comes from empowering creators and communitiesโnot just through features, but by building ecosystems where creativity thrives. My work at SOOP (5,000+ creators) has taught me that the best products balance business metrics with human connection.
Currently leading creator growth initiatives at SOOP while pursuing AI/Data Science at Harvard, exploring the intersection of human creativity and machine intelligence.
2016.2 - Present (9+ years)
Korea's leading live-streaming platform serving 5,000+ creators
Redesigned algorithm to surface relevant creators based on viewing history and engagement patterns, solving discovery gap for mid-tier creators
Developed targeted retention strategies and onboarding flows for mid-tier creators, including analytics dashboard and community management
Orchestrated large-scale creator events like G-Star to boost platform engagement and create monetization opportunities
2021.1 - 2024.1 (3 years)
Building scalable e-commerce systems from zero to $100K monthly revenue
Built comprehensive Python automation system reducing manual operations from 200+ hours to less than 1 hour monthly
Developed and executed technical SEO strategy achieving 15+ top rankings in competitive niche markets
Implemented data-driven CRO through systematic A/B testing, improving conversion rates by 32% while scaling
2015.4 - 2016.1 (9 months)
Mobile gaming marketing excellence through data-driven strategies and creative campaigns
Developed and executed precision-targeted campaigns across Facebook, Google, and mobile ad networks, reducing CPI from 3.2x to 1.8x industry average
Implemented comprehensive retention strategies that improved D7 retention from 22% to 38%, significantly enhancing user lifetime value
Built comprehensive tracking and attribution systems for real-time campaign optimization, enabling data-driven decision making and ROAS improvement
2014.10 - 2015.3 (6 months)
Strategic game publishing partnerships and high-impact event operations
Managed diverse publisher partnerships across different regions with varying contract terms, securing 5+ strategic contracts
Coordinated large-scale gaming events including G-Star with multiple stakeholders, achieving maximum brand exposure
Developed and executed brand exposure strategies that increased visibility by 3x through targeted event participation
2012.10 - 2014.8 (2 years)
Leading cross-cultural game publishing and localization for global markets
Successfully adapted and launched game content for Thailand, U.S., and Japan markets with culturally-relevant experiences
Maintained 98% quality score across multiple regional versions through rigorous QA processes and timeline coordination
Developed and executed 15 customized publishing strategies tailored to each country's unique characteristics, optimizing market fit and user experience
Designed and implemented gamified mission system for content creators. Achieved 82% mission participation rate and drove 42% monthly revenue growth. Built using Python, SQL, and Firebase with comprehensive A/B testing framework.
Built comprehensive automation platform reducing manual operations from 200+ hours to less than 1 hour monthly. Implemented using Python, GCP, Supabase, and REST APIs. Streamlined workflows across multiple departments.
Launched subscription-based monetization feature for content creators. Achieved 31% increase in paid conversions through iterative UX improvements. Built with Payment APIs, React, Node.js, and PostgreSQL.
Developed intelligent content classification system improving discoverability. Enhanced average viewing duration through better content matching. Built with Python, Elasticsearch, and advanced data visualization.
Implemented data-driven mobile growth strategies. Achieved 15% retention improvement and reduced CAC by 30% through targeted campaigns and optimization.
Enhanced text-to-speech and voice interaction system improving user engagement and session length.
Competitive tournament platform for creators with 60% increase in content participation and engagement.
Streamlined content support fund application process for partner streamers, reducing approval time from weeks to days through automated verification and simplified documentation requirements.
Self-diagnostic platform helping streamers understand their performance metrics and growth opportunities. Achieved 65%+ voluntary adoption rate.
Gamified motivation platform for fans and creators. Increased user activity by 25%+ through points, achievements, and ranking systems.
Master of Liberal Arts in Extension Studies
Major: Data Science
Currently pursuing ALM degree with focus on Machine Learning, Statistical Analysis, and Data Engineering. Building expertise in advanced analytics and AI applications.
Master of Business Administration
Gies College of Business
MBA program focusing on strategic management, innovation, and entrepreneurship. Developing leadership skills and business acumen for technology-driven markets.
DEDP Professional Certificate Program
Advanced certificate in evidence-based policy design using data analytics and economic principles.
Professional Certificate Program
Comprehensive training in data analysis, visualization, and insights using SQL, R, and Tableau.
Graduate-Level Certificate Program
Rigorous graduate-level program covering probability, statistics, machine learning, and data analysis using Python and R.
Download my complete CV for detailed information about my experience, skills, and achievements.